Website Support
Maintenance, analysis, and enhancements for your eCommerce website.
Your website is a major investment of both time and money. Tribe Alpha will protect your investment with our digital lifecycle plan based on three key fundamentals – Maintenance, Analysis, and Enhancement.
Maintenance
Site Security and Usability Updates- Like a top-performing automobile, your website needs regular service to keep it running smoothly and efficiently. This includes regularly scheduled software updates, server patches, removal of outdated or defunct extensions and log reviews for any suspicious activity. We also offer a monitoring service to track site uptime and resolve issues as they arise. You’ve made an investment in your website and we take it upon ourselves to make sure that you see your returns far into the future.
Analysis
Speed, Conversion, and Usability Testing- Aside from reviewing your eCommerce site’s technical health, an analysis of its performance is equally important. Are your customers converting? Where are they coming from? When they leave, is it because they have made a purchase or is there something preventing a sale? Is your site being seen as intended by both human visitors and Google? Regular reviews of your performance are crucial to identify trends, problems, and other factors that could both help, or hurt, your business.
Enhancements
Customized Features and Improvements to Your Site- There is a constant stream of new and innovative products that can help you perform more efficiently in the field. The Tribe Alpha team is dedicated to staying ahead of the curve and making sure you are aware of new tools and techniques that could improve your site’s performance and expand your business. Whether we’re helping you build a user loyalty program, improving your dealer locator, or creating a portal to allow your dealers to place their orders online, Tribe Alpha will help you build your future.
Platform Security and Performance Updates
Staying up-to-date on the latest security and performance releases for any website platform is important, but it is an absolute necessity when it comes to eCommerce. Tribe Alpha tracks all release notes and available patches for the platforms we support, implementing update and launch plans to ensure your site is safe, secure, and functional for your customers.
Analysis with Conversion and Retention in Mind
Our team of eCommerce experts understands that online sales require significantly more than just a pretty website. We dive deep and analyze user behavior on your website to reduce roadblocks to conversions and improve the sales funnel experience. As part of your team, Tribe Alpha also keeps you up-to-date on the latest trends and findings in the eCommerce space, allowing you to stay on top of sales goals and keep your customers coming back.
Frequently Asked Questions
Our support services cover a wide range of work for your brand and online presence, many of which focus on quality design, development, and conversion. In order to be the best eCommerce support around, we focus on what we know best and don’t dabble in the rest.
Do you provide SEO or PPC Services?
At Tribe Alpha, it is our goal to be the best support and eCommerce solution partners available, which means we focus exclusively on those services to our clients. While we don’t directly offer any SEO or PPC services, we do work with a small group of trusted organizations that we can recommend to you.
Does my site really need regular maintenance?
Absolutely! The eCommerce space is ever-changing and constantly growing, which means new threats, regulations, and best practices develop regularly. In addition, many eCommerce platforms release regular security updates and accessibility changes to help combat the changing space, which oftentimes require expert installation and testing.
Do you charge a monthly retainer?
Tribe Alpha works on a Time and Materials basis, which means you only pay for the work we do! We offer discounts for the purchase of blocks of hours for convenience in ongoing services, and work with our clients around their desired budget and needs.
What analysis tools do you use?
We use a range of both internal and external tools to measure the performance of our client’s website. Leveraging available speed, user data, and content tools in conjunction with data directly from the website database, we can provide accurate information to our clients on sales, campaign performances, and speed enhancements.
Reach Us
Give us a call to learn more about our available services, pricing, and how we can help enhance your eCommerce website!
3845 Tennyson St. Suite 163
Denver, CO 80212
720-892-0300